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Conflict Resolution in the Operating Room: Fight, Flight, or Growth and Communication. A Manual for New Employees (Revised). 2021 Version

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Insightful gems on conflict resolution can be gleaned by all professionals regardless of industry. Please do not be deceived by the title as individuals outside of the health care industry have seen value in the book :) My proprietary 5 A's of Conflict Resolution is addressed in this book. In addition, I address various issues/concepts/scenarios that might contribute to interpersonal, task, process, and value conflict in the workplace. The manual is laden with evidence-based material, interspersed with occasional humour, original mnemonics to hit home concepts, and last but not least has exercises at the end of each topic to practice knowledge gleaned. Enjoy :)

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